We make it as easy as possible for you to have the best organic skincare in Australia.
Clarity is incredibly important. So to be sure we’re clear: we’re aiming to ensure payments are small and manageable while we keep you supplied with products you love to help your skin become (and remain) healthy and gorgeous. It’s important to understand you’re not subscribing for a ‘set package’. You can choose the products you want – and we do our bit to help ensure convenience, value for money and of course, gorgeous skin!
Think of it as a lay-by. Over the course of a year, you pay for your skincare in installments, receiving what YOU want, when you want it. We help you choose the products that will best suit your skin and everything is easy. Need more body products in summer? Easy. Does your skin tend to dry out more in winter? We can help. Everything is about you and what makes your skin look and feel amazing.
Well, almost everything is about your skin. For us, it’s also about your well-being, your convenience and your budget. And about Y natural being an ethical business that takes a stand against animal cruelty, that doesn’t pollute the environment or destroy habitats. Getting girls involved in science and maths, fitness and health. Embracing art and creativity. About fair trade. Supporting schools, sporting teams, charities and other local businesses. It’s hard to keep across all those things – but if these are things that are important to you, if you feel it’s not just about how you look but how you see the world and engage with it, then you’re going to love Y natural. We make it easy for you to know that your decisions are making a positive difference to your skin, your well-being and to the world.
Here’s how it works:
- We keep a tally of what you order and from time to time we reconcile what you’ve paid against what you’ve received.
- We send a regular statement so that you know how things are tracking.
- If the installments are roughly matching up and you’re getting everything you love, we can simply continue as we’re going.
- For some people, we need to adjust the payments (eg if they’re getting extra products for family, or for gifts, or if they use products more quickly than usual). If turns out to be the case for you, we simply get in touch and talk through a solution that works for you.
- By being flexible in this way, it means that you don’t need to be psychic about how your skin changes with seasons, or what products become your favourite addiction. We just go with the flow.
- Please be aware we call from time to time – not to be pesky, but to make sure that you’re getting the service you want and deserve. This call can be 10 seconds if there’s nothing in particular you want to discuss, or 10 minutes if you have some questions to run past us. Just know to expect the odd call and that it’s not about selling, it’s about caring.
We also include gifts from time to time, because that’s what we like to do! Surprise you. Spoil you. Make you feel special. For example, over summer our current subscribers are all receiving one of our superb Y natural Clay Masks valued at $58-$60 RRP with our compliments. If you subscribe now, you’ll receive this gift too!
And… There’s a VIP discount!
As a subscriber, at the end of the year, we apply a 10% discount to your products, backdated to the start of your subscription, so you’ll get a credit added to your account. With your gifts, this adds up to a substantial saving. To use ’round numbers’: if you pay $1000 over a year, then you get 10% of that credited to your account ($100) as well as having received a few gifts along the way (which are typically $40 – $70 each in value).
Should you end the program prior to one year, there are no penalties as such and yes you get to keep the gifts, however the discount is not applied. We’ll send you products to the value of the amount that your account is in credit. If your account is not in credit, you’ll need to pay whatever balance may be owing at the time as a one-off payment over the phone or by EFT.
Here’s what we suggest you do:
- Call us when you subscribe so we can talk with you about your skin and priorities, and we can work out the right routine for you. Some people love the no-fuss approach, others love indulging themselves – we don’t want to guess. We want to be sure you’re getting the things that you’ll love; and
- It’s nice to have a Y natural facial if you have the opportunity – talk with us to find out when we’re in your area.
Here’s what we’ll do:
- We’ll send your initial complete set of gorgeous Y natural products that have been especially prescribed for you at the start of your subscription – yes, with your very first payment, you’ll receive hundreds of dollars of products;
- We’ll make sure you’re clear on how how to use each product to get the best possible results;
- We’ll provide ongoing customer care to ensure you’re getting the right results, including how to make small adjustments to your routine to accommodate seasonal changes – so please expect to get occasional calls and the odd email from us;
- We’ll send three additional deliveries of products to see you through one full calendar year (more or less, it depends on how often you request them, but this is what suits most people);
- From time to time will include an extra product, or a short-run VIP product that we produce for gifts, surprises and testing out new ideas: special masks or body scrubs, super-natural and gentle soaps, silky body washes and other gorgeous treats. These may be fun, experimental or unusual, but always beautiful!
Your VIP discount will be applied to all products and services toward the end of one year and the resulting credit applied to your account.
You’re welcome to add in our hair care too. We’ve even had some customers ask if they can use the subscription as a Christmas club of sorts, so they can get gifts whenever they want them. That’s fine by us. Y natural makes awesome gifts.
Just a reminder – we provide an account regularly so you can see how you’re going. As we’ve mentioned, this goes by your actual purchases (less a VIP discount) and your payments. If things get really out of sync, we get in touch to talk about budget-friendly ways to address the difference.
When or if you decide to discontinue your subscription, if your purchases have exceeded your payments, you’ll need to make a one-off payment to bring things into balance. If you’ve got a bit of credit up your sleeve, you can let us know what products you’d like us to send you to use up that credit. Please note that if a subscription is cancelled prior to 12 month duration, the 10% discount is not applied.
RECOMMENDED PRODUCTS & SERVICES
With some of these products, it’s quite usual to use three or four of these per year, while with others, one bottle might be enough to last a year. Because there is so much individual variation, we’ve set things up according to the ‘average’ so that it is nice and simple to get started.
We recommend a facial because we’d love you to do this so that you get the best recommendations and have that wonderful head start on cleansing, hydrating and treating your skin. If you don’t have a facial, don’t worry, you won’t be paying for it! Conversely, if you decide you love your Y natural facial and want monthly or quarterly facials, it’s easy to factor in.
We understand that not everyone will be able to get to our Lockleys (SA) HQ during business hours. For this reason we travel to different parts of Australia so you can meet us and have a personal Introduction to Y natural, including a facial.
Between now and Easter, we’ll be visiting several locations Victoria, Tasmania and country South Australia.
Between Easter and Christmas 2018, we’ll be visiting every other Australian State and Territory.
Please be sure to let us know if this is something that interests you, so that we can be sure to include you in our plans.
Our hero product 600 SMOOTH Anti Age Serum and our other anti-age products are much loved by almost all of our customers, so we have included these in our core package. That said, if anti-age is not something you’re interested in, that’s fine, we simply omit anti age products. Too easy!
Similarly, we’ve also included our 200 BUFF Marine Skin Polish because it’s stunning and has a gazillion of devoted BUFF-lovers who attest to its gorgeousness. If you don’t think you’ll use it, leave it out – but we’re convinced that if you try it, you’ll never want to be without it again!
Hopefully this explanation has made it clear – we’ve repeated a few points to make sure it’s impossible to miss them. We reserve the right to add further clarification if it is needed – please do ask us if you have any questions, because if there’s something that YOU are wondering about, then it’s likely someone else is wondering too. We want everyone to be clear on how awesome this is.
A TYPICAL START UP PACKAGE:
|FACIAL||Introduction to Y natural Facial. Please allow 1.5 hours.|
|CLEANSER||101 LUXURY Cleansing Lotion or 102 CLEAN Foaming Cleanser|
|SKIN POLISH||200 BUFF Marine Skin Polish|
|SKIN CONDITIONER||400 GRACE Skin Conditioner or 403 REFINE Skin Conditioner|
|MOISTURISER||501 PROTECT Anti Age Moisturiser or 502 HYDRATE Antioxidant Moisturiser|
|NIGHT TREATMENT||601 NOURISH Luxury Treatment or 603 BALANCE Jojoba|
|ANTI AGE – DAY SERUM||600 SMOOTH Anti Age Serum|
|ANTI AGE – NIGHT SERUM||602 RESTORE Hydrating & Firming Treatment Gel|
|HAIRCARE|| 1000 RADICAL H2O Activated Shampoo; and|
1100 RESPOND Adaptive Conditioner