We make it as easy as possible for you to have the best organic skincare in Australia.
This program helps ensure that it’s both convenient and affordable to use our gorgeous Y natural organic skincare every day, and thus help your skin become (and remain) healthy and gorgeous. Think of it as mix of lay-by and after-pay.
It’s important to understand you’re not subscribing for a ‘set package’. This is driven by what suits you personally.
Over the course of a year, it costs about half a cup of coffee per day to receive the products YOU want, when you want them. We help you choose the products that will best suit your skin and everything is easy. Need more body products in summer? Easy. Does your skin tend to dry out more in winter? We can help – just ask. Everything is about you and what makes your skin look and feel amazing.
Well, almost everything is about your skin. For us, it’s also about your well-being, your convenience and your budget. And about Y natural being an ethical business that takes a stand against animal cruelty, that doesn’t pollute the environment or destroy habitats. Getting girls involved in science and maths, fitness and health. Embracing art and creativity. About fair trade. Supporting schools, sporting teams, charities and other local businesses. It’s hard to keep across all those things – but if these are things that are important to you, if you feel it’s not just about how you look but how you see the world and engage with it, then you’re going to love Y natural. We make it easy for you to know that your decisions are making a positive difference to your skin, your well-being and to the world.
Here’s how it works:
- We keep a tally of what you order and from time to time we reconcile what you’ve paid against what you’ve received.
- We send a regular statement so that you know how things are tracking.
- Please be aware we call from time to time – not to be pesky, but to make sure that you’re getting the service you want and deserve. This call can be 10 seconds if there’s nothing in particular you want to discuss, or 10 minutes if you have some questions to run past us. Just know to expect the odd call and that it’s not about selling, it’s about caring.
And… There’s a VIP bonus!
As a subscriber, at the end of the year, you receive a 20% bonus to spend on any Y natural products you like. Yes, that’s 20% of what you’ve paid over the previous 12 months.
Should you discontinue the program early, the bonus does not apply.
Here’s what we suggest you do:
- Call us when you subscribe so we can talk with you about your skin and priorities, and we can work out the right routine for you. Some people love the no-fuss approach, others love indulging themselves – we don’t want to guess. We want to be sure you’re getting the things that you’ll love; and
- It’s nice to have a Y natural facial if you have the opportunity – talk with us to find out when we’re in your area.
Here’s what we’ll do:
- We’ll send your initial complete set of gorgeous Y natural products that have been especially prescribed for you at the start of your subscription – yes, with your very first payment, you’ll receive hundreds of dollars of products;
- We’ll send other products as or when you need them; four deliveries per year are with our compliments (effectively one for each quarter) and a small postage and handling fee is added for additional deliveries;
- We’ll make sure you’re clear on how how to use each product to get the best possible results;
- We’ll provide ongoing customer care to ensure you’re getting the right results, including how to make small adjustments to your routine to accommodate seasonal changes – so please expect to get occasional calls and the odd email from us, and please if there’s something you want to know, there’s no need to wait – just call us and we’re happy to help.
You’re welcome to add in our hair care too. We’ve even had some customers ask if they can use the subscription as a Christmas club of sorts, so they can get gifts whenever they want them. That’s fine by us. Y natural makes awesome gifts.
When or if you decide to discontinue your subscription, if your purchases have exceeded your payments, you’ll need to make a one-off payment to bring things into balance. If you’ve got a bit of credit up your sleeve, you can let us know what products you’d like us to send you to use up that remaining credit.
RECOMMENDED PRODUCTS & SERVICES
With some of these products, it’s quite usual to use three or four of these per year, while with others, one or two bottles might be enough to last a year. Because there is so much individual variation, we’ve set things up according to the ‘average’ so that it is nice and simple to get started.
Everything is tailored to suit YOUR preferences. Love anti age products? Great – we’ll include them. Not interested in anti age products? We’ll leave them out. Keen to include things that are best for sensitive skin – just let us know. Same with anything else.
We recommend a facial because we’d love you to do this so that you get the best recommendations and have that wonderful head start on cleansing, hydrating and treating your skin. If you don’t have a facial, don’t worry, you won’t be paying for it! Conversely, if you decide you love your Y natural facial and want monthly or quarterly facials, it’s easy to factor in. We can arrange these outside standard business hours, with advance notice.
We understand that not everyone will be able to get to our Lockleys (SA) HQ. For this reason we travel to different parts of Australia so you can meet us and have a personal Introduction to Y natural, including a facial.
>>> Please be sure to let us know if this is something that interests you, so that we can be sure to include you in our plans.
Hopefully this explanation has made it clear – we’ve repeated a few points to make sure it’s impossible to miss them. We reserve the right to add further clarification if it is needed – please do ask us if you have any questions, because if there’s something that YOU are wondering about, then it’s likely someone else is wondering too. We want everyone to be clear on how awesome this is!
A TYPICAL START UP PACKAGE:
|FACIAL||Introduction to Y natural Facial. Please allow 1.5 hours.|
|CLEANSER||101 LUXURY Cleansing Lotion or 102 CLEAN Foaming Cleanser|
|SKIN POLISH||200 BUFF Marine Skin Polish|
|SKIN CONDITIONER||400 GRACE Skin Conditioner or 403 REFINE Skin Conditioner|
|MOISTURISER||501 PROTECT Anti Age Moisturiser or 502 HYDRATE Antioxidant Moisturiser|
|NIGHT TREATMENT||601 NOURISH Luxury Treatment or 603 BALANCE Jojoba|
|ANTI AGE – DAY SERUM||600 SMOOTH Anti Age Serum|
|ANTI AGE – NIGHT SERUM||602 RESTORE Hydrating & Firming Treatment Gel|
|HAIRCARE|| 1000 RADICAL H2O Activated Shampoo; and|
1100 RESPOND Adaptive Conditioner
|BODY||700 SOFT Hand & Body Lotion|